Terms & Conditions

Effective Date: 1 April 2026  ·  Last Updated: 1 April 2026

1. Acceptance of Terms

These Terms & Conditions ("Terms") form a legally binding agreement between you, or the entity you represent ("Customer", "you"), and MindT Enterprises ("MandiGrow", "we", "us"), governing access to and use of the MandiGrow SaaS platform, mobile applications, APIs and related services (the "Service"). By creating an account, subscribing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy.

2. Eligibility & Account

The Service is intended for businesses lawfully operating in India, including commission agents, wholesalers, traders and retailers dealing in fruits, vegetables and allied produce. You must be at least 18 years old and legally capable of entering into a contract under the Indian Contract Act, 1872. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.

3. Subscription, Plans & Free Trial

3.1 The Service is offered on a subscription basis under the plans published on our pricing page. Plans may include a free tier, trial period or promotional offer, each governed by the terms disclosed at sign-up.

3.2 Subscriptions auto-renew for successive terms unless cancelled before the renewal date. You may downgrade, upgrade or cancel from your account settings.

3.3 We reserve the right to revise subscription fees with at least thirty (30) days' prior notice. Revised fees apply from the next billing cycle.

4. Payment & Billing

4.1 All fees are quoted in Indian Rupees (INR) and are exclusive of applicable GST, which will be added to invoices at the prevailing rate.

4.2 Payments are collected through PCI-DSS compliant gateways (Razorpay, Stripe, SMEPay). You authorise us to charge your selected payment instrument for subscription fees, renewals and applicable taxes.

4.3 If a payment fails, we may suspend access to the Service after reasonable reminder notices. Continued non-payment may lead to termination under Section 11.

4.4 Except where required by law, all fees are non-refundable. Refunds, if any, will be issued to the original payment instrument within 7–10 working days of approval.

5. Acceptable Use

You agree not to, and not to permit any person to:

• Use the Service to issue fraudulent invoices, evade GST or other taxes, or engage in hawala, benami or money-laundering activity.
• Upload or process data you are not legally authorised to handle.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
• Circumvent access controls, rate-limits, tenant isolation or security features.
• Resell, sublicense, white-label or offer the Service to third parties without our prior written consent.
• Use the Service to send spam, malware, phishing content or any material that violates Indian law.
• Interfere with the integrity, performance or availability of the Service.

Violation of this section may result in immediate suspension or termination without refund, and reporting to competent authorities where required.

6. Customer Data & Ownership

You retain all rights, title and interest in your business data (invoices, ledgers, party details, stock, reports — "Customer Data"). You grant MandiGrow a limited, non-exclusive, royalty-free licence to process Customer Data solely to provide and improve the Service, comply with law and enforce these Terms. You may export your data at any time in machine-readable format from your account.

7. Intellectual Property

The Service, including software, designs, trademarks, logos, documentation and all underlying intellectual property, is the sole property of MandiGrow and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and applicable international IP laws. No rights are granted except as expressly stated in these Terms. The "MandiGrow" name and logo may not be used without our prior written consent.

8. Service Availability & Support

We aim to provide the Service on a 24×7 basis and target a monthly uptime of 99.5% excluding scheduled maintenance and events beyond our reasonable control. Support is provided via in-app chat and email during business hours (IST). Nothing in these Terms guarantees uninterrupted or error-free operation.

9. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. MandiGrow does not act as a chartered accountant, tax advisor or legal counsel; the Service is a tool and does not substitute professional advice. You are solely responsible for the accuracy of data you input and for verifying outputs (including GST returns) before submission to any authority.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• MandiGrow's total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the subscription fees actually paid by you to MandiGrow during the twelve (12) months immediately preceding the event giving rise to the claim.
• MandiGrow shall not be liable for indirect, incidental, special, consequential or punitive damages, loss of profits, loss of goodwill, loss of data, business interruption, or tax penalties, howsoever arising.
• Nothing in this section limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under Indian law.

11. Suspension & Termination

11.1 You may cancel your subscription at any time from your account. Cancellation becomes effective at the end of the current billing cycle.

11.2 We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay fees when due, or engage in activity that risks harm to the Service, other users, or MandiGrow's reputation.

11.3 Upon termination, your right to use the Service ends immediately. For thirty (30) days after termination you may export your Customer Data; thereafter we may delete it, subject to statutory retention obligations described in our Privacy Policy.

12. Indemnification

You agree to indemnify and hold harmless MandiGrow, its directors, employees and affiliates against any claim, demand, loss, liability or expense (including reasonable legal fees) arising out of (i) your breach of these Terms, (ii) your violation of applicable law, or (iii) Customer Data that infringes third-party rights.

13. Force Majeure

Neither party shall be liable for failure or delay in performance caused by events beyond reasonable control, including acts of God, war, riots, cyber-attacks, pandemics, government orders, power or internet outages, or failures of third-party infrastructure.

14. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles.

Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved amicably within thirty (30) days of written notice. Unresolved disputes shall be referred to binding arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Bengaluru, India, and proceedings shall be conducted in English. Subject to arbitration, the courts at Bengaluru shall have exclusive jurisdiction.

15. Changes to these Terms

We may modify these Terms from time to time. Material changes will be notified by email or in-app notice at least fifteen (15) days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

16. Miscellaneous

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force. No waiver of any term shall be deemed a further or continuing waiver. These Terms, together with the Privacy Policy and any order form or plan-specific terms, constitute the entire agreement between the parties and supersede all prior understandings.

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